support@ofbyapp.app — app problems and account questions. We answer within two business days.
privacy@ofbyapp.app — anything about your data: a copy of it, or deleting it.
You sign in with the unit number and the driver code your dispatcher gives you. There is no public sign-up: the app is for drivers contracted with BY Express LLC and Only Fast LLC.
If the code does not work, ask your dispatcher to issue a new one. Codes change when a dispatcher signs you out of all devices. If your dispatcher cannot help, write to support@ofbyapp.app.
Dispatch sees your truck only while Location sharing is on. You turn it on and off yourself on the Home tab, and the first time you turn it on the app asks for your consent.
If the toggle is on but dispatch says you are offline, check that location is allowed for ofby Driver in iOS Settings → Privacy & Security → Location Services, with Always selected, and that Low Power Mode is off.
New messages from dispatch and loads matching your search arrive as push notifications. If they stop, allow notifications for ofby Driver in iOS Settings, then open the app once so it can register the device again.
What the app collects and why is written in the Privacy Policy. To get a copy of your data or have it deleted, email privacy@ofbyapp.app from any address, and tell us your unit number so we can find the account.